Privacy Policy

Last Updated: August 11, 2026

Party Kids America (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at https://partykidsamerica.com (including our staging and online booking portals), request a quote, or rent party equipment from us.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Information We Collect

We collect information that identifies, relates to, or describes you (“Personal Information”) when you interact with our website or book our rental services.

  1. Personal Information You Provide directly

When you book a rental, fill out a contact form, request a quote, or communicate with us, we may collect:

  • Contact Information: Full name, phone number, email address, and billing address.
  • Event & Delivery Details: Physical event/delivery address, event date and time, setup surface type (grass, concrete, indoor, etc.), and special delivery instructions.
  • Payment Information: Credit/debit card numbers, billing addresses, and transaction details. Note: Payment transactions are processed securely through third-party payment processors; we do not store full credit card details directly on our servers.
  • Communication History: Messages, inquiries, or feedback submitted via our online contact forms or email.
  1. Information Collected Automatically

When you visit our website, our servers and third-party tools automatically collect standard technical usage data:

  • Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and navigation paths.
  • Cookies & Tracking Technologies: Cookies and web beacons used to support online rental cart functionality (e.g., Booqable booking engine), analyze web traffic, and remember your site preferences.
  1. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Fulfilling Rental Orders: Processing reservations, delivering, setting up, and retrieving party equipment (water slides, bounce houses, combo units, tables, chairs, etc.).
  • Customer Communication: Sending booking confirmations, delivery notifications, safety waivers, invoices, and responding to inquiries.
  • Payment Processing: Securely collecting payments, deposits, and processing refunds.
  • Service Improvement: Analyzing website performance, optimizing our rental catalog, and improving customer experience.
  • Marketing & Promotions: Sending promotional offers, seasonal discounts, or newsletters (you may opt out at any time).
  • Legal & Safety Compliance: Complying with legal obligations, verifying insurance requirements, and protecting the safety and security of our equipment and customers.
  1. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information with third parties in the following circumstances:

  • Service Providers: We share necessary data with trusted third-party vendors who perform services on our behalf, including online booking system providers (e.g., Booqable), payment processors, website hosting platforms, and customer communication tools.
  • Legal Requirements: We may disclose information if required to do so by law, court order, or governmental regulation, or if necessary to protect our legal rights, property, or safety.
  • Business Transfers: If Party Kids America undergoes a business transition such as a merger, acquisition, or asset sale, customer information may be among the transferred assets.
  1. Text Messaging & Mobile Communications (SMS)

If you provide your mobile phone number and opt in to receive text messages from Party Kids America, you consent to receive both transactional messages (booking updates, delivery notifications, setup instructions, and safety waivers) and promotional messages (special deals, seasonal discounts, and event planning offers).

  • Consent: Opting in to promotional text messages is completely voluntary and is not a condition of purchasing or renting equipment from us.
  • Frequency & Rates: Message frequency varies based on your booking activity and promotional cycles. Standard message and data rates may apply depending on your wireless carrier.
  • Opt-Out & Support: You can opt out of promotional text messages at any time by replying STOP to any text message. For help or questions, reply HELP or contact customer support.
  • SMS Privacy Guarantee: Mobile phone numbers and SMS consent data will not be shared, sold, rented, or leased to third parties or affiliates for marketing purposes.
  1. Cookies and Web Tracking

Our website uses cookies and similar technologies to enhance your user experience:

  • Essential Cookies: Required for basic website operation, cart management, and booking navigation.
  • Analytics Cookies: Help us understand how visitors interact with our website (e.g., traffic patterns and popular rental categories).

You can control or disable cookies through your web browser settings. However, disabling cookies may limit your ability to use certain features of our online booking system.

  1. Data Security and Retention

We implement administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, loss, or alteration.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal or accounting obligations, or resolve disputes.

  1. Children’s Privacy

Although our services cater to events for children, our website and booking platforms are intended for use by adults (parents, guardians, event organizers, and school/corporate planners) age 18 and older. We do not knowingly collect personal information directly from children under the age of 13.

  1. Your Rights and Choices

Depending on your location, you have rights regarding your personal information:

  • Access & Correction: You can request access to or correction of the personal data we hold about you.
  • Deletion: You can request that we delete your personal information, subject to certain legal obligations (such as record-keeping for taxes and liability).
  • Opt-Out: You can opt out of marketing communications by clicking the “Unsubscribe” link in any email or replying “STOP” to SMS messages.
  1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations or legal requirements. Updated versions will be posted on this page with an updated “Last Updated” date.

  1. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Company Name: Party Kids America
  • Service Area: Pearland, TX & Greater Houston Area
  • Phone: (832) 338-5611
  • Email: info@partykidsamerica.com
  • Website: https://partykidsamerica.com